Client-centred advisers

John Dashfield

‘If you’ve been frustrated by your inability to make the progress you want, or spent ages trying to incorporate other people’s ideas into your business and been left more confused than ever this book is truly eye-opening. Ian Kemp, Certified Financial PlannerCM professional, D J Lawrence & Associates.

John Dashfield

The Client-centred adviser blog shares materials on the ultimate source of potential, performance and what is at the very core of being Client-centred.

Please feel free to explore, consider for yourself and benefit from the ideas.

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In-house group coaching programmes

Do you lead or are you a member of a team of advisers, a management or back office team?

Do you seek to improve communication, overall effectiveness and results within your team?

Do you want to evolve your whole organisation towards a deeper 'client-centred' culture?

Whether focused on interpersonal relationships, influence, leadership, management, innovation or general effectiveness, traditional business training tends to concern itself with skills development, competencies and know-how.

That’s like trying to build a house without first laying down the foundations.

Think about it. How many events and training days have you been to – or paid for – where trainers instruct you in new behaviours whilst you take notes and fill your briefcase with copies of presentations? You return home with every good intention to implement what you’ve learned, but then life goes on and nothing changes.

The fact is that ALL behaviours emanate from state of mind.

We know from personal experience and through observing others that people don’t perform well when they’re feeling stressed, over-burdened and frenetic. If you look behind most organisational challenges, the root of the problem is typically in state of mind rather than external factors. But when people are clear-minded, at ease and fully-engaged, they become free to perform extremely well.

Why should this matter to you?

Progressive, forward-looking organisations need people who are in healthy, clear and present states of mind. Because there’s a direct and clear correlation between state of mind and the bottom line.

What do in-house and group coaching programmes consist of?

Before delivering any programme I will want to understand the results you seek to accomplish, where you are now and what you see as potential obstacles and challenges. This is an important part of the coaching and where possible involves speaking with every participant ahead of delivery.

As with one to one programmes, group coaching sessions present participants not with techniques, but with a new operating platform. Instead of a cookie-cutter course, group coaching relates on a personal level to each participant. Each person will come away with a new way of thinking which they will be able to apply in their personal and professional lives.

If you would like to schedule an initial conversation, e-mail me at