The Client-centred Blog

Welcome to The Client Centred Blog; Free content that shares a fresh approach to thriving as a financial professional in a rapidly changing environment.

This blog has its foundation in a new understanding of the human mind that gives you the ultimate platform for creating better results, thriving under any circumstances and living the life you want.     

I invite you to explore the materials, reflect upon how it relates to you and your business and enjoy the benefits.

Why advisers shouldn’t avoid challenging their clients

Although the term ‘sales’ can have negative connotations these days, if you are providing a professional service then engaging new clients and re-engaging existing ones is often an important part of your business. So, what can give you a significant advantage? A while back I came across some research that is both eye-opening and food…

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No pain, no gain vs. no pain, no pain

Dusan Djukich wrote in his book ‘Straight-line Leadership’, “Most failure comes from quitting too soon.” I guess we have all had projects, ideas and changes we intended to implement but, as he says, we have quit too soon. If we had stayed in the game, then we would have created much greater success. And this…

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Deep rapport – the gateway to exceptional client relationships

Rapport is the presence of harmony, trust and cooperation between people. It is like the oil in the machine of a relationship – without it things will soon grind to a halt. The thing about rapport is that it exists on different levels. What is fine for a superficial, transactional relationship is highly likely to…

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Your ultimate competitive advantage

I recently read about a study that revealed that most businesses lose, in profits, around 25 to 30 percent of their annual sales figure due to something called ‘COPQ’ – the cost of poor quality. Where does ‘COPQ’ originate? It comes from good, caring and intelligent people making mistakes, errors of judgement and doing things…

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