The Client-centred Blog
Welcome to The Client Centred Blog; Free content that shares a fresh approach to thriving as a financial professional in a rapidly changing environment.
This blog has its foundation in a new understanding of the human mind that gives you the ultimate platform for creating better results, thriving under any circumstances and living the life you want.
I invite you to explore the materials, reflect upon how it relates to you and your business and enjoy the benefits.
The biggest lie that holds you back
Do you know what the biggest lie we tell ourselves is? I cannot change. This false belief is at the core of why so many people get stuck in a rut, living out the same old thinking and behavioural habits, often for years. It is also apparent that one of the most common, if not…
Getting into your client’s world – key number 1
One of the most important things you can do for your business is going ‘above and beyond’ to create value for your clients. Professional services are so often delivered in very unimaginative ways that have little difference to how the majority of practitioners deliver them. So, the ability to deeply understand your client, help them…
How to stop sabotaging your own success
“Many people die with their music still in them. Too often it is because they are always getting ready to live. Before they know it, time runs out.” Oliver Wendell Holmes Sr. An enlightened business leader was teaching a group of new entrepreneurs about increasing their level of success, and he wanted to demonstrate what…
Great people skills – in an instant!
Well over 20 years ago, back when I was an adviser, I had a brilliant yet unintended lesson from a far more experienced adviser. A client of mine had a rather large pension pot (he was a successful futures trader back in the days when there was a real trading pit) and wanted some advice…
Culture and getting the best from your people
Why is the culture of an organisation so important? The late Peter Drucker, one of the world’s leading business thinkers, is credited with the saying… ‘Culture eats strategy for breakfast’. He believed that the culture of an organisation was the prime mover in the successful implementation of business strategy. If the strategy was incompatible with…
How to raise your fees (and have clients willingly pay them)
Going back over ten years to the early days of my coaching business I was walking along Piccadilly on the way to see a client one day and, quite by chance, I bumped into my friend Jamie who is also a business and corporate coach. We both had a little time so we dropped into…
Finding your life’s purpose
I was an enthusiastic devourer of self-help and personal development material for well over twenty years, although I have now been in healthy recovery for nearly seven years now. During my addiction I always noticed how much material there is on finding your life’s purpose. Have you ever noticed this? It is a very seductive…
Why advisers shouldn’t avoid challenging their clients
Although the term ‘sales’ can have negative connotations these days, if you are providing a professional service then engaging new clients and re-engaging existing ones is often an important part of your business. So, what can give you a significant advantage? A while back I came across some research that is both eye-opening and food…
No pain, no gain vs. no pain, no pain
Dusan Djukich wrote in his book ‘Straight-line Leadership’, “Most failure comes from quitting too soon.” I guess we have all had projects, ideas and changes we intended to implement but, as he says, we have quit too soon. If we had stayed in the game, then we would have created much greater success. And this…
Deep rapport – the gateway to exceptional client relationships
Rapport is the presence of harmony, trust and cooperation between people. It is like the oil in the machine of a relationship – without it things will soon grind to a halt. The thing about rapport is that it exists on different levels. What is fine for a superficial, transactional relationship is highly likely to…