The Client-centred Blog

Welcome to The Client Centred Blog; Free content that shares a fresh approach to thriving as a financial professional in a rapidly changing environment.

This blog has its foundation in a new understanding of the human mind that gives you the ultimate platform for creating better results, thriving under any circumstances and living the life you want.     

I invite you to explore the materials, reflect upon how it relates to you and your business and enjoy the benefits.

Twice the productivity, with half the effort and none of the stress

Is twice the productivity, with half the effort and none of the stress a realistic goal for you and your business? And whether you think it is realistic or not, how much difference would this make to you? Many business people, if not all, are on the lookout for edges they can apply that will…

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The invisible side of client engagement

Client engagement seems to be a bit of a buzz term at the moment and yet what it is and how you achieve it is still widely misunderstood. Ultimately, advancing technology will see to it that face to face advice must offer more than a purely transactional, product-based service if it is to turn a…

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Better time management – is this ever the real issue?

A while back I did some coaching work with a client who came to me with what she thought of as a ‘time management issue’. She described her situation to me and I remarked that she did indeed have the fullest schedule I can ever remember seeing! In one week, she had something like 28…

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The danger of making assumptions

We probably all like to believe we are open-minded and do not make too many assumptions about other people. Yet this is something I must continually question myself and reflect on, in my work with clients. It is so easy to apply our model of the world to other people and I know if I…

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What does a reformed prison inmate have to do with us?

Last weekend I attended my favourite annual conference, the ‘Life 2.0 Three Principles Conference’. It was my 7th conference and in that time the number of people attending has tripled to around 900. On the drive home afterwards the friend I attended with asked me if any moment stood out for me. All the speakers…

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The nature of problem solving (the key to building a better business)

I remember 1998 for a variety of reasons but one of them was it was when I first hired a business coach. This, in turn, lead to me more than doubling my income in 3 months. Something that had not previously not seemed possible in such a short space of time. So, how did it…

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Overcoming the ‘taking things personally’ obstacle

Something that I think is true for every person is that, from time to time, we can find ourselves taking something personally. It could be over anything, but it is extremely common if we feel we are being judged, someone criticises us or if we have built up our expectations around something and it doesn’t…

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What are (great) clients really paying for?

Patsy Rodenburg is one of the world’s leading acting and voice coaches, having worked with many famous names including Judi Dench, Ralph Fiennes, Daniel Day-Lewis and many others. She has also very successfully taken her work into the business environment, helping people to operate from what she calls second circle. The basis of her work…

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The paradox of goal setting

‘The privilege of a lifetime is being who you are.’ Joseph Campbell A while back I enjoyed a story told by sports coach Garret Kramer about a ten-year-old girl who had qualified for a big amateur golf tournament. She was being interviewed on a sports channel and the host was asking her questions such as,…

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The truth about breaking bad habits

Reaching your next level of success is so often about what you stop doing, rather than what you start doing. Executive coach Marshall Goldsmith found this in his work with senior leaders in Fortune 100 companies. He even wrote a book about it called ‘What got you here, won’t get you there’. Great book title!…

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