Creating deep client engagement (without the fear of making mistakes or losing clients!)

Do you want to deliver exceptional value and dramatically improve your results through a creating a transformational client experience?

 

But also found yourself holding back through fear of making mistakes, losing clients, or just not knowing how?

 

My brand new 6-session webinar programme for client centred advisers is beginning on 10th January 2019.

During these inspiring 6 weeks you'll be learning how to deeply engage your clients, significantly increase the impact of your work and, as a result, future proof your business.

And most importantly, do it in a way that feels natural and aligned with who you are.

If you want skip the details and book your place now (and save £250, plus a FREE bonus) just scroll to the bottom of the page.

 

Why am I delivering this programme?

For years the financial services business has been focused on improving your technical ability with most practitioners spending scores, if not hundreds, of hours in study.

Sound familiar?

I know you have worked really hard to get your qualifications but, important though technical knowledge is, talking techno-babble is one of the biggest client turn-offs...

There are many technically able advisers who suffer lost opportunities, lower income, lack of referrals, less enjoyment and more stress because they are not engaging with their clients in a way that creates real impact.

However, a big client turn-on is this...

People have higher expectations and aspirations for their lives than ever before. They want to life an authentic life based on what matters most to them, and so what they value extremely highly is...

 

  • An adviser who is going to help them plan for and experience the life they want
  • Getting clarity on what matters most to them, and why
  • Feeling comfortable enough with you to be completely open
  • An adviser who is genuinely interested in them, and listens extremely well
  • Working with a trusted adviser, who has no hidden agenda
  • Having a meaningful financial strategy that aligns with their life goals
  • An adviser who is not afraid to challenge their thinking or behaviour, when appropriate

 

Do you want to be able to intentionally create these outcomes rather than just leaving it to chance?

As a financial professional you are brilliantly positioned to help your clients experience the quality of life they desire but, ultimately, how effective you are will be determined by your ability to deeply engage your clients.

 

Make a bigger impact

At whatever level of experience you are at this programme is designed to help you make a bigger impact with your clients and, consequently, get bigger, better results and more enjoyment from what you do.

Imagine becoming a master at:

  • Building exceptionally high trust, rapport and credibility - in any situation
  • Facilitating powerful client conversations
  • Helping your clients do their best thinking in your meetings
  • Being a truly outstanding listener
  • Discovering what your clients really want
  • Powerfully communicating the value that you can deliver
  • Keeping your clients highly engaged throughout your whole relationship
  • Avoiding the wrong client relationships

 

How much difference would it make to you and your business if these factors became your standard way of operating?

 

Why is this programme different?

Most of the material you will find on client engagement is focused upon giving you tools, tips and techniques.

For example, this might be questioning techniques, how to become a better listener or telling you what to say.

However, as many practitioners have discovered, this often fails to make any meaningful difference.

The reason is because there is something far more fundamental going on and it is why trying to develop new behaviours so often has low impact, is not sustainable and, in some cases, even has a negative effect.

 

The key to exceptional levels of engagement

In this fast-paced world, many advisers do not realise just how distracted they have become.

They have too much on their minds, their quality of presence and attention is low and this creates a significant barrier to really high-quality communication.

The real key to creating the ultimate level of trust and meaningfully connecting with clients begins with your clarity of mind.

With a clear mind you are free to put your full attention on your client, listen to them without judgement and be highly intuitive in your responses.

Facilitating exceptional client meetings begins with your state of mind. The fact is that your clients are highly unlikely to get deeply reflective and connect to what matters most unless you intentionally create this environment.

As you develop and deepen your understanding of the role of thought, you will find yourself easily and effortlessly connecting with your clients in more meaningful ways.

Ultimately, this creates more value for them and more business for you.

 

Is this programme right for you?

At a time when huge investment is being made in removing the human element and delivering advice and financial transactions through technology it has never been so important to leverage the human element.

Many advisers, despite good technical ability, are let down by their ability to communicate and yet for your clients to get the best out of you and what you can do for them you must develop your inter-personal ability as much as your technical knowledge.

Some advisers are still relying on out-dated sales training they had years ago, even though the world has moved.

But the fact is the financial services business has changed.

Now, more than ever, if you are to thrive as a practitioner you must have the ability and confidence to connect with your clients in ways that has them experience extraordinary value in what you can do for them.

You have your client’s very best interests at heart and know you can do a brilliant job for them but how well are you communicating this?

 

What leads to poor results?

Going way back in time I used to believe that being a powerful communicator was all about having the right tools. If you knew the right things to do and say then this was what counted.

But I was wrong.

Many practitioners, without even knowing it, have habits that work against them and, as a result, they compromise the level of trust and respect they get from clients.

And it has nothing to do with skills.

Let me share three extremely common examples:

1) There is a toxic question that many advisers are asking themselves when in client meetings and it lowers trust and loses them business. Most don't even know this question is on their minds because it is a deeply ingrained, unconscious habit.

I know from my own personal experience that once you are free from this destructive habit you are able to communicate in a much more human way and, consequently, your relationships becomes richer, more rewarding and more profitable.

2) As I have already mentioned many advisers talk techno-babble to clients and this will often lowers the tone of conversations and kill feelings of goodwill.

There is a reason that advisers do this and until it is understood it will be impossible to find a healthy balance between delivering information and keeping your clients interested and engaged at all times.

3) Some advisers do try to engage clients in more meaningful conversations and this is a good thing. But their communication can come across as contrived and unnatural.

So, instead of making the client feel at ease and opening them up, it does the complete opposite.

When you understand why this happens it becomes easy to eradicate this situation and have easy, flowing and yet highly productive conversations.

 

What does the programme involve and what it will do for you?

When you enrol in this programme you will receive a pre-programme questionnaire to be completed before your sessions begin. This is an important part of the process because you are determining your outcomes, where you are now and the areas you want to focus upon and develop.

The programme itself consists of 6 live webinar sessions. This means that there is no travelling involved and you can participate from the comfort of your own office or home. Each session is recorded so that you can go back over the material again and again.

The sessions will take place over 6 weeks so that there is plenty of space in-between each webinar (an important aspect of the programme). On each session there will be the opportunity to ask questions, make comments, focus upon particular areas of importance and return to areas you would like to understand better.

Although the content may be delivered at a slightly different pace than as set out below, we will cover the following areas:

Session 1 - Leveraging the human dimension

Session 2 - Effortlessly building rapport, trust and credibility

Session 3 - What makes a great meeting?

Session 4 - Discovering what your clients really want

Session 5 - Keeping your clients highly engaged

Session 6 - What could stop you?

 

Programme times and dates

Begins on Thursday 10th January at 9.30am and then every Thursday at the same time for 6-weeks with the programme finishing on 14th February. Each session will be 75 to 90 minutes long.

Are you ready to begin?

Some people are ready to enrol immediately and some want a little more time or information before deciding to join the programme.

Whichever group you are in I urge you to take action now because when you take immediate action you will create momentum and take a genuine step towards your goals rather than procrastinating through indecision.

Enrol with confidence - Money Back guarantee

Even though I am completely confident this programme will deliver exceptional value I want to remove all risk. I want to make sure that you are 100% happy with me, the programme and what you are learning.

So, if after the first two sessions you are not completely happy that you can get a full refund of the fee, no quibble.

The full price is £597. Enrol now for £497.00 and save £100!

Click below to reserve your place.





To get answers to any questions you have please email john@clientcentredadvisers.com