The Client-centred Blog

How to stay centred in turbulent times

As you know things have escalated rapidly with the Coronavirus situation.

Very few of us will remain unaffected and most of us are having to make significant adjustments to our lives.

*We have lost our freedom to travel and in some cases are having to self-isolate.
*The markets have tumbled.
*There are real implications for our businesses and finances.
*Many people are concerned for their health and the health of others.

One thing for sure is that the more sensational the media make it the better it is for them. It thrives on creating drama of it all.

So, how can we avoid freaking out, maintain a sense of perspective and make intelligent choices given the situation?

Importantly, how can we also be there for each other and look for how we can be supportive to our clients?

I find it incredibly helpful to remember that there are only two basic emotions:

Love or fear

The way our physiology and neurology respond to each of these is completely different.

When experiencing fear your body is flooded with stress hormones in readiness to immediate danger. Your heart rate increases, you produce a variety of hormones such as adrenaline and cortisol and you become hyper-alert.

Fear is natural and designed to protect you. But fear isn’t useful when it’s prolonged, overwhelms you and distorts your ability to think and behave clearly and intelligently. It also has a negative effect upon your immune system.

Fear can make us feel isolated, aggressive and self-orientated – panic buying is one example when it deprives others of what they need.

When talking about love I don’t mean personal love, I mean an intimate sense of connection to everyone and all living things. Your connection to spirit. It’s a state of mind where fear is absent, you are present to what is but feel at peace, calm and can approach and solve problems with a sense of ease.

The physiology of love is that a completely different set of chemicals and hormones are released into your body. It is healthy and healing.

Some people might think, “How can I possibly feel love and at peace with the world seemingly crashing down all around me?”

Whatever we are experiencing in each moment, where is it coming from?

A favourite book of mine is ‘One thought changes everything’ by Mara Gleason. Her dad, CEO of a billion-dollar advertising business in the US, writes in his chapter:

“Oftentimes, we think that circumstances dictate our reality, that our lives and our experience of life is shaped by the world around us as an outside-in experience. I have learned that this is not the case. Circumstances do not shape our experience of life; we do. Each of us, every minute of every day, has the ability to shape and experience our reality from a more profound place, a deeper dimension, a more human place.”

A friend of mine carries around with him a small pack of cards and he invites people to choose one at random from the pack. Each one has an inspiring message on it.

A few weeks ago, he asked me to choose one and I have tacked it onto my desktop screen. It says:

This moment matters

This moment is the only one we have, and we can operate from love or we can operate from fear.

As a society, we have been operating from fear and in doing so we have become disconnected from our spirit, our planet, our fellow human beings, and nature.

Although we can easily get drawn into a negative frame of mind this situation has also brought out a great deal of kindness, compassion and caring. Many people are doing wonderful things for their communities.

We are presented with the opportunity to be of service to people, build relationships and reconnect to the deeper dimension of who we really are.

The choice is ours to make.

P.S. you can download a useful graphic with the distinction between ‘above the line thinking and below the line thinking’. Click here. Let me know if you find it useful.


Leave a Comment

Related articles

Resilience: An essential key to building a financial planning practice
Have you noticed how resilience has become a hot topic in business? For instance, there are TED talks on it, articles in the Harvard Business Review, and covid brought into sharp focus how unforeseen events can literally change our lives in a moment. This article explores a deeper understanding of resilience and why it is key for building a financial planning practice.
How do you become a great financial planner... not just good?
How do you become a great financial planner? One who has a powerful, positive impact in the lives of your clients? Of course, there are many attributes but one in particular stands out. Read on to discover what this is and why it is so important. What do clients look for in a financial adviser?
Better time management for financial advisers and planners
As a financial planner are you as productive as you would like to be? Would you like to get more done, in less time, and with none of the stress? In this article I am going to explore the hidden factor that leads to genuinely better time management for financial advisers and planners.
Building a financial planning business - overcoming the biggest obstacle
Building a financial planning business is not easy! In fact, you are far from alone if you find it challenging. This article explores one of the biggest obstacles of all and how to rapidly get back on track.
Why is client well-being increasingly on the agenda for financial planners?
Client well-being is fast rising up the agenda for financial planners. Why is this and is it something you should be focusing upon with your clients? In this article I explore why financial planners and advisers are increasingly focusing upon the well-being of their clients.
Time management for financial planners - why helpful tips are not the answer
How often have you felt like you had way too much to do, way too little time to do it, and you've stressed out as a result?
To succeed you must have self belief... really?
If you have a goal or outcome that is important to you and you want to go for it, then what does self belief and whether you have it or not have to do with it?
Giving financial advice - 3 important steps
You no doubt put a great deal of time and effort into creating high quality advice for your clients. Yet this alone does not guarantee it will be accepted and followed.