‘My experience is that having gained an understanding of state of mind and the importance of being totally present at client meetings it meant that I discarded most of my distractions such as meeting agendas so that my focus is on what the clients are telling me rather than thinking about the next point on the agenda. I am more relaxed and calm before and during the meetings due to the fact that I am not busy minded with all of the stuff that I used to be thinking about. In turn that makes be more present, so I can truly listen to the client. This has created a massive improvement in both the clients and my experience of meetings and ultimately and improved outcome for all concerned.’