The Client-centred Blog

Welcome to The Client Centred Blog; Free content that shares a fresh approach to thriving as a financial professional in a rapidly changing environment.

This blog has its foundation in a new understanding of the human mind that gives you the ultimate platform for creating better results, thriving under any circumstances and living the life you want.     

I invite you to explore the materials, reflect upon how it relates to you and your business and enjoy the benefits.

Awakening your inner spark

Ultimately, business is all about getting results – results for clients, results for the business and results for the people who work in and for the business – and businesses are hungry for whatever can help them get bigger, better results more easily. Last week I was invited in to give a presentation to a…

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Getting clients to come to you

  If you are building your practice then having an increasing number of people seeking you out and wanting to work with you is the ideal situation. What could be better than having great conversations with interested people and hearing them say the magic words… ‘So, where do we go from here?’ Is this a…

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Culture and getting the best from your people

Why is the culture of an organisation so important? The late Peter Drucker, one of the world’s leading business thinkers, is credited with the saying… ‘Culture eats strategy for breakfast’. He believed that the culture of an organisation was the prime mover in the successful implementation of business strategy. If the strategy was incompatible with…

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How to raise your fees (and have clients willingly pay them)

Going back over ten years to the early days of my coaching business I was walking along Piccadilly on the way to see a client one day and, quite by chance, I bumped into my friend Jamie who is also a business and corporate coach. We both had a little time so we dropped into…

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Why advisers shouldn’t avoid challenging their clients

Although the term ‘sales’ can have negative connotations these days, if you are providing a professional service then engaging new clients and re-engaging existing ones is often an important part of your business. So, what can give you a significant advantage? A while back I came across some research that is both eye-opening and food…

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No pain, no gain vs. no pain, no pain

Dusan Djukich wrote in his book ‘Straight-line Leadership’, “Most failure comes from quitting too soon.” I guess we have all had projects, ideas and changes we intended to implement but, as he says, we have quit too soon. If we had stayed in the game, then we would have created much greater success. And this…

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Your ultimate competitive advantage

I recently read about a study that revealed that most businesses lose, in profits, around 25 to 30 percent of their annual sales figure due to something called ‘COPQ’ – the cost of poor quality. Where does ‘COPQ’ originate? It comes from good, caring and intelligent people making mistakes, errors of judgement and doing things…

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Trust – what builds it and what destroys it?

Trust is often thought of in terms of behaviours – do trustworthy behaviours and people will trust you. Also, in financial services many people believe that technical mastery is something that builds trust. The idea being that if you have qualifications and professional designations, then this leads to higher trust. I am not discounting these,…

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Resilience – The essential key to suffering less and accomplishing more

Have you noticed how resilience has become a hot topic in business? There are TED talks on it, it is being written about in the Harvard Business Review and organisations are beginning to realise that high resilience levels are a major factor in creating sustainable success. Often, the most successful people and businesses are not…

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My favourite Einstein quote and why it matters

There aren’t that many true bona fide geniuses, past or present, but Albert Einstein was certainly in that category. Apart from his work in the field of physics his insight and clarity into how the human mind works were extraordinary too. My favourite quote attributed to Einstein’s is: “We cannot solve our problems with the…

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