The Client-centred Blog

Trust – what builds it and what destroys it?

Trust is often thought of in terms of behaviours – do trustworthy behaviours and people will trust you.

Also, in financial services many people believe that technical mastery is something that builds trust.

The idea being that if you have qualifications and professional designations, then this leads to higher trust.

I am not discounting these, but the fact is that trust is created or destroyed on a more subtle and invisible level than this.

In the video I talk about this in more detail and the one thing that makes the difference.

Click here to view (4m 38s)

Facebook
Twitter
LinkedIn

Leave a Comment

Related articles

The changing face of financial advice: How advisers must evolve to stay relevant
One of the things I have noticed about financial advisers and practices that continue to thrive is that they are masters of reinvention.
Too much information: Give clients only what they need (not everything you have)
How clients feel is hugely important to how they receive information. If they are overwhelmed of fearful for instance, it's likely that meetings will go poorly. On the other hand, if the client feels relaxed and calm, generally meetings will be successful.
The importance of honesty in client relationships
Building a thriving practice, based on making a bigger difference to clients has many aspects to it. One of the most fundamental is that client relationships are based on truth. It can feel uncomfortable (at first) to share your truth with clients and allow them to do the same with you. Yet what is the alternative?